As this is a food product, we cannot accept returns unless the product is deemed faulty for some reason. You can notify our team of your intention to assess a refund claim or a credit by contacting our Customer Service team on email@example.com. They will take you through the process and provide you with information on how to return.
You can then return the goods to us by using our address.
323 Johnston Street
Abbotsford, VIC 3067
Can I return an item to a retail store?
No, goods can only be returned directly to Monk’s Chai if purchased from our website. Items purchased from retail stores need to be returned to the store from which those items were purchased.
How can I return faulty products?
Our team takes our brand promise and service very seriously. If for any reason you find a fault with one of our products we would like to help you resolve the problem. In all instances where the product may be faulty, please contact our Customer care team at firstname.lastname@example.org. They will assist with the returns or offer support.
What are my options when I return an item bought from your website?
We love what we do and we back our product. Our customers' satisfaction means everything to us. We do not accept returns as this is a food product. We can offer a replacement or a credit depending on circumstances with proof of purchase (which may include the invoice, credit card or other payment statement).
If your bag for some reason was deemed faulty, we offer two resolution options:
- Full Replacement or Credit
- Full refund to your account (e.g. credit card,etc)
How long will it take to get a refund?
Once your goods have been received by Monk’s Chai, please allow up to 14 working days for your refund to be processed back to your account.
What will happen if I return an item purchased with my gift voucher?
If any product purchased with a Gift Voucher is returned for an exchange or refund, any money refunded will be automatically credited to the original Gift Voucher.
Who gets refunded if I return a gift?
The refund will be credited to the original card or account used to purchase the gift.
Do you offer discounts or specials?
From time to time we have discounts online. These discounts are only available during the promo period and will not be applied to orders retroactively. You can choose one of our subscription plans to save on an ongoing basis.
What is your satisfaction guarantee?
We stand behind our product and believe that it's the highest quality chai that you can buy on the market. Further, we want you to love your chai as much as we love making it for you. If you try your chai more than once, following our brewing guidelines, and you are still not satisfied with your purchase please contact our customer service team on email@example.com with your contact details and short explanation.
If we can't rectify the situation through contact, we'll organise the return of your used bag together and either process a refund or an exchange. This will be managed on a case by case basis. We want you to be happy and will back you with great customer service!